Policies


Security

Taco Bell Arena is committed to maintaining a safe and secure environment for our guests and employees.

To help facilitate this, all patrons entering Taco Bell Arena are subject to search. Taco Bell Arena security personnel reserve the right to determine the method of security checks as deemed necessary including the use of metal detectors, the search of clothing and other items.  Prohibited items include anything that can be deemed a threat to public safety by Taco Bell Arena and are not limited to, the following:

  • Bottles, cans, coolers
  • Alcohol of any type
  • Outside food or beverages
  • Laser pointers or weapons of any type
  • Fireworks
  • Air horns, cowbells or noisemakers of any type
  • Controlled substances
  • Backpacks, large bags or packages of any kind (including gifts for performers)
  • Video recorders, audio recorders, or other similar electronic devices
  • Any other item deemed unacceptable by Taco Bell Arena security or management
  • Purses and diaper bags are permitted and will be inspected by security
  • Binoculars and cell phones are permitted and subject to security inspection

For more information on Boise State Campus Security & Police Services: http://security.boisestate.edu/guns-on-campus

Alcohol

A Valid I.D. (State I.D., Driver’s License, Military I.D.) is required for purchase of Alcohol.  The service limit for events is 2 alcoholic beverages per transaction, per person.  Alcohol service cut-off is generally made at the beginning of the main act or at management’s discretion.

Banners / Signs

Banners and signs may not be hung anywhere inside the Arena.  Unauthorized signs or banners must be returned to your vehicle.

Camera Policy

No professional audio and/or video equipment is permitted in the Arena.

Disorderly Conduct

Guests who fail to abide by Arena policies, state and federal law are subject to ejection from the facility. Disruptive and problem guests should be reported to an usher or event staff personnel immediately.

First-Aid

Medical assistance is available in the First Aid Room, located in Lobby One near the elevator. Emergency Medical Technicians are scheduled for most events.  If you are in need of medical attention please notify a Taco Bell Arena Guest Services Representative. The Taco Bell Arena staff is trained to call for immediate response and assistance in emergency situations.

Readmission

Taco Bell Arena has a no re-entry policy.  Guests who leave the Arena during an event will not be permitted to return.

Service Animals

Trained guide dogs or service animals assisting guests are welcome inside the Arena. All service animals must remain on a leash or in a harness at all times.

Smoking Policy

Taco Bell Arena is a smoke-free facility. For non-university sponsored events, smoking is permitted at the outdoor smoking plaza. Use of e-cigarettes, e-cigars and e-pipes  are permitted outdoors on campus, but not inside university structures.

Solicitation/Vending

The Arena does not permit unauthorized soliciting or collecting of contributions, vending, distribution of fliers or other promotional/advertising materials on the premises.

Ticket Policy

A valid ticket for the event is required for admittance to the Arena. Every person, regardless of age, must have a ticket for admittance. Please review the following information as found on the back of your ticket or Flash Seats seat locator.

-  Boise State Tickets: Paper Ticket 

This ticket is a revocable license.  Unless event is cancelled, no refunds or exchanges will be made.  The  holder of this ticket voluntarily assumes all risk and danger incidental to attendance of event.   Holder agrees to act in an orderly manner that will not disrupt the event or enjoyment of others.  Latecomers will be seated at the discretion of the venue.  Long lens cameras, tape recorders, electronic transmitting devices, weapons, food or beverages may not be brought into facility.  Holder consents to use of its name and likeness in connection with transmission of event or promotional use by University or its licensees.  Holder shall not make commercially available any description, account, picture or reproduction of event.  No commercial solicitations permitted on premises. This ticket may not be offered in a commercial promotion or as a prize in sweepstakes or a contest without approval of the University.   Event time and entertainment are subject to change.  Holder will adhere to all University policies and the terms and conditions posted at the Venue entrances and/or on boisestatetickets.com.  Purchase or use of this ticket constitutes acceptance of these terms.  Any breach of the foregoing automatically terminates this license and may result in holder being removed from the premises.

-  Boise State Tickets: Flash Seats

This ticket is a revocable license. Unless event is cancelled, no refunds or exchanges will be made. Holder of a ticket voluntarily assumes all risk and danger incidental to attendance of event. Holder agrees to act in an orderly manner that will not disrupt the event or enjoyment of others. Latecomers will be seated at the discretion of the venue.  Long lens cameras, tape recorders, electronic transmitting devices, weapons, food or beverages may not be brought into facility. Holder consents to use of its name and likeness in connection with transmission of event or promotional use by University or its licensees. Holder shall not make commercially available any description, account, picture or reproduction of event. No commercial solicitations permitted on premises.  Event time and entertainment lineup are subject to change.  Holder will adhere to all University policies and the terms and conditions posted at the Venue entrances and/or on boisestatetickets.com. Purchase or use of this license constitutes acceptance of these terms.  Any breach of the foregoing automatically terminates this license and may result in Holder being removed from the premises.

Lost and Found

Please report a lost item via email to tacobellarena@boisestate.edu or by phone at (208) 426-1900.

Accessible Seating

Accessible seating is available on all levels of the Arena. There are eighty permanent accessible seats as well as other seats that can be designated accessible on a by-event basis. Accessible floor seating may also be available, depending on the event. Tickets for accessible seating are available through the Taco Bell Arena Box Office at (208) 426-1766.  Prior to placing your ticket order, please advise the ticket representative if you require special seating accommodations.

Accessible seating is limited. A request for accessible seating does not guarantee an accessible seat, but we will make every effort to accommodate your requests. We reserve the right to limit the number of companion seats. The number of canine companions may not exceed the number of accessible seats purchased. You are bound by the ticket purchase limitations as other ticket purchasers.

The Arena reserves the right to address fraudulent purchases or requests for accessible seats to the extent provided by law. ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation or revocation of tickets, ejection or forfeiture of payment on your seats.

Accessible Parking

Accessible loading/unloading areas are located outside Entrance One and Entrance Two.

Accessible Service

Elevator access is available on all levels of the Arena. Elevators are located inside Lobby One and Lobby Two, at the northeast and southeast corners of the building.

A Patron Services Supervisor is available to address the concerns of guests with special needs visiting the Arena. In addition, an usher specialist will be available to assist any patron with mobility or seating issues.